Privacy Policy

1. Who handles your data

Prime Live Plus is operated by Aurenzo Agency LTD. Questions about privacy can be sent to support@primeliveplus.com.

2. Data collected

Depending on the form you use, we may collect your name, email address, WhatsApp number, country, device information, order or trial details, messages, consent status, timestamps, technical identifiers stored in hashed form and the version of the consent wording you accepted.

3. Purposes and lawful bases

We use form data to process trial requests, orders, payments, delivery and support because it is necessary to take steps at your request and perform the service contract. We use limited technical information to secure the service and prevent abuse on the basis of our legitimate interests. Marketing emails are sent only with consent after email confirmation.

4. Newsletter consent

Newsletter checkboxes are optional and are not pre-selected. Submitting a trial or order does not require marketing consent. If you choose to subscribe, we send a confirmation link. The subscription becomes active only after you click that link.

5. Retention

Trial, order, payment, delivery and support records are retained only for the operational, accounting, fraud-prevention and legal periods that apply to them. Unconfirmed newsletter requests expire after 48 hours. Confirmed marketing records are kept until withdrawal of consent or until they are no longer required to demonstrate that consent.

6. Sharing, international processing and security

We do not sell contact data. Data may be processed by hosting, email, payment and support providers strictly to operate the service. Where a provider processes data outside the United Kingdom, we use the safeguards required by applicable data protection law. We use access controls, encrypted transport and technical safeguards appropriate to the data processed.

7. Your rights

Depending on the circumstances, you may request access, correction, deletion, restriction, portability or objection. You may withdraw marketing consent at any time using the link included in each campaign. Contact support@primeliveplus.com to exercise a right. You may also complain to the UK Information Commissioner’s Office or your local supervisory authority.

8. Cookies and local storage

Meta Pixel is used only after you explicitly accept advertising measurement cookies. It helps us measure visits and navigation and understand the effectiveness of our advertising campaigns. When enabled, technical navigation data, such as pages visited, browser information, device information and IP-derived information, may be transmitted to Meta and processed under Meta’s own terms.

You may refuse without losing access to the website. Your choice is stored in the functional plp_cookie_consent cookie for 180 days so that we can remember it. You may change your choice or withdraw consent at any time by selecting “Cookie settings” at the bottom of any public page, or by using the button below. Withdrawing consent stops future Meta Pixel tracking on this site.