Refund Policy

1. 48-hour commercial guarantee

A refund request may be submitted within 48 hours after paid access is first delivered. Send the request to support@primeliveplus.com with the order reference and a clear description of the issue.

2. Eligibility

We may ask the customer to complete reasonable troubleshooting steps so that device, application, account and network issues can be identified.

A refund may be refused where access worked as described, credentials were shared or resold, the service was used unlawfully, false information was provided, or the problem is caused solely by an unsupported device, application or customer network.

3. Processing

Approved refunds are returned through the available payment method. Bank or payment-provider processing times are outside our control.

4. Mandatory consumer rights

This commercial policy is additional to, and does not replace or restrict, any mandatory cancellation, conformity or refund rights available under applicable consumer law.