Terms and Conditions

1. Scope

These terms apply to Prime Live Plus trial requests, orders, payments, activation, access delivery, support and renewals. The service is supplied by Aurenzo Agency LTD.

2. Orders and payment

Plan descriptions, duration, price and any active promotion are shown before an order is submitted. An order reference confirms receipt of the request, not payment or activation.

Payment is verified before paid access is delivered. Customers must provide accurate contact, device and payment information.

3. Activation and use

Unless a plan expressly states otherwise, one active connection may be used at a time. Access credentials are personal and must not be shared, resold or used unlawfully.

Compatibility depends on the customer’s device, application, internet connection and third-party services. Setup guidance is provided using the information supplied with the order.

4. Availability and support

We aim to provide a reliable service and responsive support, but uninterrupted availability cannot be guaranteed where an issue is caused by maintenance, internet providers, customer equipment or third-party infrastructure.

Support requests should include the relevant order reference and be sent to support@primeliveplus.com.

5. Cancellation, refunds and statutory rights

The commercial 48-hour refund policy is described on the Refund Policy page. Nothing in these terms limits any mandatory consumer rights that apply under applicable law.

6. Changes and governing law

We may update these terms for legal, security or operational reasons. The version presented when the order is placed applies to that order unless a mandatory rule requires otherwise.

These terms are governed by the laws applicable to Aurenzo Agency LTD, without depriving consumers of mandatory protections available in their country of residence.